Sencha Ashikubo Organic

First and foremost, we apologize for any inconvenience caused. Sophistication is about the details and we wish to make this right for you. 

Any product that is intended for consumption is not applicable for returns or exchanges in order to avoid any safety risk posed by COVID-19. Any product that is not intended for consumption is valid for return or exchange within 30 days of delivery. 

You will be responsible for the shipping of your return item. If the value is over $75, please use a tracking number or shippers insurance. 

We understand that taste preferences vary from person to person however we cannot process your request if you don’t enjoy the product as it is out of our control.

If upon receiving your shipment, the product is damaged, incorrect or flawed we can assist. We require information in order to process your request so please click on the Client Care Form below to begin your request. 

We appreciate your trust in choosing us and we will do everything we can to make things right.